FAQ
What is my server's IP address?
Description:
There are two cases when
you will be asked to enter the unique server IP address:
Reason:
Every computer (server), mobile phone or
table has a unique Internet Protocol or IP address which
identifies the server in your network. In the currently most
widely used version of the Internet Protocol (version 4), the
IP addresses are 4 bytes long and are expressed in the form
nnn.nnn.nnn.nnn. Each nnn is a number between 0 and 255. The
Servet Address is required by the client in order to connect
to the server. Each server has a unique address as any web
server you use to browse in internet.
Solution:
- 1. Start the Scoring Server Wi-Fi.
- 2. Select the option 'Referee Admin Console' from the Top menu.
- 3. You will find all available
Server IP addresses at the bottom of the page.
In a standard configuration, the address of your server is likely to starts with “192.168.”, “172.16.” or “10.0”.
- 4. Your server can have more than one IP address. In this case you have to try all your addresses in order to find the right one
The Android Referee Client PRO fails to registre with the Server
Description:
Reason:
The client and the server may not
connected to the same network
Solution:
Please
check your device's documentation to confirm the proper
settings.
If the QR code registration fails, try the
manualy oregistration ption. You have to enter the IP
address of your server and the TCP port.
The scoring buttons are not displayed after the referee mobile is restarted.
Description:
Reason:
The main cause is the network
configuration. Your client can't find the server.
Solution:
The second potential cause is the server
IP address. If your router is using DHCP (Dynamic Host
Configuration Protocol), the server and the client devices
lease an IP configuration from the router. This router is
configured with a pool of available IPs and other settings.
Clients contact the server and temporarily borrow an IP
address configuration. Your Server may receive a new address
after the server is restarted. If the server address keeps
changing, to solve the problem, you have to re-registre the
client with the server every time the server IP address has
been changed. Please consult a computer network specialist
to resolve your networking settings and switch to static IP.
The score is never changing but the control lights blink every time the referee click the buttons
Description:
You are using the trial
mode. You click the red or blue buttons and the referee name
blinks on the server screen. No score is changing.
Reason:
One of the limitation of the trial mode
is the number of scored points. In trail mode you can't score
more thean 3 points. After the 3 points are recorded the
score can random go up or down.
Solution:
Restart your game and start the
controller again.
Description:
You have more licensed
mobile referees scoring. You click the red or blue button and
the control light blink one time on the server screen every
single time you touch your mobile screen. However no score is
changing even all the referees are clicking almost on the
same time.
Reason:
You can set the number of judges that
have to press almost on the same time a button within a
predetermined amount of time to score a point in your server
console. Also you can tune your predetermined amount of time
the referees should press the buttons to validate the score
points.
There are two most common reasons for
this issue.
- if you setup the minimum number of judges to score higher than 2(two) or the total number or referees;
- if your WIFI network or your server are too slow and they cannot process the information just in time;common reason this issue is if you setup the minimum number of referees to score almost on the same time to a number higher than 1(one).
Solution:
You cannot set this number higher
than the number of referees you registered. Please change to
value to one (1) and try again. If it's working as expected
with one referee, increase the number of referees and try
again.
The control light never blinks and no score changes
Description:
You are using the trial or
licensed server. You click the buttons and the control light
doesn’t blink and no score is updated.
Reason:
The most common reason this issue is a
WIFI network communication.
Solution:
Be sure the network connectivity for
server and clients woks properly and the mobile clients are
correct configured.
To open these ports is mandatory
for our application. In order for the system to work
property, be sure your Wi-Fi Access point or firewalls don’t
block the traffic for any of the TCP ports used by your
server. The default TCP ports:
- 12357
- 12346
One of these ports are required by our application for communication. If the mobile cannot find the server or it cannot connect to send points to the server please verify your Wi-Fi configurations. If you are using custom values for your server be sure these ports are not blocked.
Error message: "Server Connection Lost (IP: ...)"
Description:
This message appears on
the mobile client screen because the mobile application fails
to communicate successful with the scoring server. No control
light blinks on the server screen for this referee and no
point will are scored by this mobile client.
Reason:
The most common reason this message can
appear is if the server is not started or there is a problem
with your WIFI network.
Solution:
The server must be running before a
server application can be accessed. If the error message is
received every single time you click the red or blue button
is very likely to be a problem with your server; verify first
if the server is running. If it’s running please check if
other mobile users can still connect.
- If other users can connect, restart your mobile and try again. Be sure your mobile is connected to the same WIFI Access Point and there is no firewall that the communication between your mobile and the server.
- If the other users cannot connect too, than restart your server and try again.
- If your Access point supports dual mode (2.5G and 5G), deactivate one mode and connect all devices to the same Access Point using the same protocol.
If the problem is not resolved, please request a network technician help to check and debug your network connection, your wireless configurations, your WIFI Access Point.
Error message: "The server is not in referee registration mode!"
Description:
You try to manually
connect a mobile client with a new server. The server is
successfully discovered by the mobile client. You select the
server and click 'Pair'. After a few second you receive this
message and the registration fails.
Reason:
The server admin has to have access to
control the registered mobiles. To be sure nobody can
register a new mobile without the admin acceptance; the
server must be in 'Referees Admin Console' in order to
proceed.
At any time you have to register a new mobile
device with a server, the server must be opened in 'Referees
Admin Console' panel in order to proceed.
Solution:
To get started:
- Start the server.
- At the server console navigate to the 'Referees Admin Console' panel. You can reach the panel in the server menu bar.
- Once the server has successfully entered this panel, try to register your mobile client again.
Please note:
At any time, in order to manually
register successfully a mobile client device with a server,
the server must be opened in 'Referees Admin Console' panel.
I fail to manually Pair my mobile when the server is in "Referees Admin Console" Panel
Description:
You try to pair a mobile
client with a new server. You opened the server “Referees
Admin Console” panel. The mobile client is successfully
connect to Wi-Fi. You fill-up all details and click ‘Pair’.
After a few second you receive a registration failure
message.
Reason:
When this issue happened to us we were
trying to connect to a wrong server if you have more than one
or you ar eusing a wrong registration CODE.
Solution:
Please remember the registration codes
are not reusable. After you reset all devices please try
again. Every time you try to registre a new device(manually
registration) a new code is generated. Also remember the
Scoring Wi-Fi PRO client is not compatible with the old
Scoring Wi-Fi Server.
The referee mobile registration with the server takes long time
Description:
You try to select a mobile
client with a new server. You opened the server “Referee
Admin Console” panel as per our instructions. The mobile
client is successfully scanning the QR code. For some mobiles
takes less than a sec and up to 3 seconds for registration.
The other mobile the registration is timing out or takes up
to 30 seconds.
Reason:
You may have a firewall in your mobile
device, in your server or in your Wi-Fi access point block
some of the TCP/IP traffic. Our wireless client/server
application is using TCP/IP communication and if any of the
components blocks the traffic the mobile will not be able to
connect to the server.
The Server discovery, Server
registration and Server connection during the game are using
different protocols and it is possible to get working the
discovery but to not be able to register or use the
controller after the registration.
In order for the
system to work property, be sure your Wi-Fi Access point or
firewalls don’t block the traffic for any of the following
TCP ports: 12357 and 12346 These ports are required by our
application for communication.
Solution:
To open these ports is mandatory for
our application. In order for the system to work property, be
sure your Wi-Fi Access point or firewalls don’t block the
traffic for any of the following TCP ports:
How do I configure the server for ITF competitions?
Description:
The default rules
configuration is following the WTF rules. IFT competitions
are not using the same rules as WTF to award points for
kicks. To use it for an ITF competition you have to manually
change the number of points awarded by the server for each
button event.
Reason: Organizing competions for ITF clubs
Solution:
Starting with the PRO version, the
TKD Scoring Server Wi-Fi supports events score full
customization. You can customize the mobile UI from the
server. Using the server option "Referee Mobile UI Designer",
you can change the default point for each click, dowble click
or swipe for each button.
The Designer allow you to change the buttons layout and to configure the scoring points for each button. Every time the referee mobile will start, will read the UI layout configuration from the server.
Scoring Wi-Fi
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